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    FAQ

    WHAT IS KARAOKE.CO.UK?

    Karaoke.co.uk is an online Karaoke streaming service.
    Sing your favourite songs anywhere*, on any device**.
    No apps, no flash, no downloads.

    Contact Us

    Can I make a song request?

    Yes! Please send all song requests to info@singtotheworld.com

    Sing to the World is our sister company, who produce all of our fantastic karaoke tracks.

    How do I get in touch?

    Please send all enquries to support@karaoke.co.uk

    Join us on Facebook, and Twitter.

    My Account

    Can I delete my account?

    To completely remove your Karaoke.co.uk account please contact us at support@karaoke.co.uk

    How can I connect/disconnect my facebook account?

    You can connect, or disconnect your Facebook account within your ‘Account Settings’:

    1. Tap on your name in the top corner
    2. Choose ‘My Account
    3. Tap on ‘Connect with Facebook’ (or ‘Disconnect with Facebook’) under the Social Accounts header.
    How do I reset my password?

    The process to reset your password depends on if you are already logged into your account or not. The processes for both are below:

    If you are not logged in

    1. Tap on the link ‘Forgotten your password? Reset
    2. Enter your email address that you used to set up the account
    3. We’ll send you an email with a link to reset your password 

    If you are logged in

    1. Tap on your name in the top corner
    2. Choose ‘My Account
    3. Tap on ‘Change Password’ under the Security header.
    How do I unsubscribe from news and updates?

    You can change your notification preferences from Karaoke.co.uk from within your account settings. To access your account settings, tap on your name in the top corner and then choose ‘My Account’. You can change the preferences under the header ‘Email Notifications’.

    How do I update my account details?
    You can update your details within your account settings, to do this tap on your name in the top corner and then choose ‘My Account’.
    I can't log in

    There could be a few reasons why you are having difficulty logging in, please go through the details below to resolve:

    Reset your password

    1. Tap on ‘Forgotten your password? Reset’
    2. Enter your email address that you used to set up the account
    3. We’ll send you an email with a link to reset your password

    If this does not work, read through the following two points:

    • I did not receive reset email
      If you don’t receive the reset email, please remember to check your spam or junk folders.
    • I cannot access the email address that you are sending the reset email to
      If you no longer access the email address associated with your account, contact us and we will look to change your email address for you.

    Entering incorrect details

    There are two different ways to creating an account. When you first registered you would have either signed in using Facebook, or created an account with an email address.

    • If you created an account with Facebook, tap on ‘Login with Facebook
    • If you created an account with an email, enter your email and password into the fields shown.

    Have you recently deactivated Facebook?

    If you created your account on Karaoke.co.uk using your Facebook account, but have since deleted your Facebook account, you will not be able to log in to Karaoke.co.uk.

    To resolve this you will need to either reactivate your previous Facebook account or create a new account using an email address or a new Facebook account.

    Playlists

    How do I add a song to a playlist?
    Select a song in your search results, and press Add to Playlist. Select an existing playlist or create a new one.
    How do I create a playlist?
    Navigate to the playlist section and select ‘Create Playlist’ and give it a name. You can add any song on Karaoke.co.uk to a playlist.
    What are playlists?
    Playlists allow you to save your favourite songs, and play them back later.

    Redeem Code

    Code not recognised
    The code you are using has either expired, or does not exist in our system.

    Codes can be found on 24 hour pass cards, and on our Facebook and Twitter profiles.

    Please make sure you are entering the code correctly.

    If you think you are seeing this code in error, contact us at support@karaoke.co.uk. We will need the code you are trying to use, and where you found the code.
    What is a 24-hour pass?
    With a 24 hour pass you get full access to the Karaoke.co.uk song catalogue, and can stream anytime, anywhere* and on any device**.

    Follow us on Facebook and Twitter for a chance to win a pass!
    What is an offer code?
    An offer code will either give you free access to stream karaoke tracks, or give you a discount on your monthly subscription.

    We sometimes give out offer codes on our Facebook and Twitter pages.
    When is a code activated?
    If you have redeemed a prepaid access code it will activate the first time you add a song to your play queue. Or you can activate your code within your account section.

    You can buy a code today, and activate it at any time.
    Where can I find my redeemed codes?
    Your codes can be viewed at any time within your account section.

    Signing Up

    Can I sing for free?
    You can try a selection of songs before you decide to subscribe. Take a look at the search to find them.

    Follow us on Facebook and Twitter for a chance to get a free access offer code.
    Is there a free trial?
    We do not have a free trial period, however we do have a selection of free songs available for you to try before you decide to subscribe.

    Songs

    Can I clear my queue?
    To clear your entire queue, scroll to the bottom of your current play queue and press ‘Clear Play Queue’.
    How do I search for a song?
    To search for a song, or an artist, simply start typing in the Search field. The search results will begin to filter underneath.
    How do I sing a song?
    1. From the search list, tap on the song you wish to sing
    2. Choose ‘Sing This Song’ which will add the track to your personal queue.
    3. Once you have added one or multiple tracks to your personal queue press the play button at the bottom of your screen for the songs in your queue to start playing.
    I want to report a problem with a song

    To tell us about a problem with a track:

    1. Tap on the track
    2. Choose ‘Report Track
    3. Select the reason you are reporting this track from the drop down menu
    4. Tap on Submit

    We will investigate any issues with songs reported and look to rectify any problems found as soon as possible.

    Why can’t I find an artist/song?

    Karaoke.co.uk continually adds and updates the songs available for you to sing. If you cannot find a song you are looking for, it is possibly already being produced and may be added to the service on one of your next visits to this venue.

    It is also possible that the song you are looking for is on the Exclusion List. The Exclusion List is a list of songs and artists that have prohibited the use of their songs for karaoke streaming. We do not have any control over this list.

    Subscriptions

    How do I cancel my subscription?
    We’ve made cancelling as easy as possible. Simply go to your account, edit your subscription and press cancel.
    What is a subscription?
    With a Karaoke.co.uk Monthly, or Annual subscription you get full access to the Karaoke.co.uk song catalogue, and can stream anytime, anywhere* and on any device**.

    Our rolling monthly and annual subscriptions renew automatically at the end of your paid period.

    Venues

    Can I sing more than once?
    Of course, you will be able to select another song to add to the queue after you have sang your first choice.
    How do I join a venue?

    Once logged in, tap on ‘Join Venue’ in the top corner next to your name.

    You will need to enter the Venue code into the field shown. Please see ‘I can’t find the venue code’ below for more information about where to find the venue code. You will also need to enable GPS location on your device, for more information on this see: ‘Why do you need my GPS location?’

    How do I request a song to sing?
    1. From the search list, tap on the song you wish to sing
    2. Choose ‘Sing This Song
    3. Confirm or change your name
    4. Tap on ‘Request Song

    Important - By choosing ‘Request Song’, you will be adding this song to the queue in this venue for you to sing.

    How does it work?

    Create a free account and ‘Join a Venue’ (see ‘How do I join a venue’ for more information). Details of how to sign up are also displayed on the screens within the venue.

    Once you have joined a venue you will be able to search for songs and choose one to sing. The venue will need to be operating a Karaoke.co.uk session at the time you wish to sing.

    How will I know when I’m next up to sing?

    You can see when you will be singing your song choice by tapping on the ‘current track playing’ at the bottom of the screen, this will display the list of songs in the queue.

    When it’s your turn to sing, the main screen in the venue will also display your name and song choice and a timer will display giving you chance to get to the microphone.

    I can’t find the venue code

    The venue code changes each time a Karaoke.co.uk session is active within a venue.

    You can find the code for this session by looking at one of the screens within the venue (not your device screen).

    The code is always displayed at the bottom of the venue screen even when someone is singing. The code is also displayed larger on the venue screen when no-one is singing.

    I wish my local venue / pub was operating Karaoke.co.uk sessions

    Talk to the venue owner and ask them to contact us for more details about operating the Karaoke.co.uk service.

    I’ve requested a song, but will not be able to sing it
    If you have already requested the song, but will be leaving the venue before being able to sing, please let a staff member in the venue know. Tell them your name and the track name and they will be able to remove this track from the queue for you.
    I'm a venue owner and would like to operate the Karaoke.co.uk service at my venue

    Please contact us with enquiries on operating the Karaoke.co.uk service at your venue.

    Is it free to search or select a song?
    Yes, it is free for you to sing songs within the venue operating the Karaoke.co.uk service.
    Is it free?
    Yes, it is free for you to create a venue account with Karaoke.co.uk and to request songs to sing at a venue operating Karaoke.co.uk.
    Why do you need my GPS location?

    Karaoke.co.uk requires your GPS location to confirm that you are within a venue operating the Karaoke.co.uk service.

    We only use this information for this purpose. If you do not enable your GPS location you may not be able to request songs to sing within the venue.

    * Internet connection required
    ** Using a modern browser